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Contact Us

We are here to help! If you have questions about our services, your order, or need support, please reach out using the details below.

✉ Get in Touch

Email: support@ecomwebsites.com

We aim to respond to all inquiries within 24–48 hours, excluding weekends and public holidays.

Send Email

! Before Contacting Us

For faster assistance, please include the following in your message:

  • Your full name
  • Order number or proof of purchase (if applicable)
  • Your Shopify store URL (if already created)
  • A clear description of your concern or question

✓ What We Can Help With

  • Questions about our $20 Shopify website service
  • Order status and delivery timelines
  • Technical issues related to store setup
  • General inquiries about our services

✗ What We Do Not Support

Please note that we do not provide:

  • Marketing or advertising support
  • Sales, revenue, or profitability guarantees
  • Supplier negotiation or fulfillment management
  • Ongoing Shopify management unless separately agreed

⏰ Business Hours

Monday – Friday: 9:00 AM – 6:00 PM (GMT+8)

Response times may be slower outside of business hours

Important Note

For order-related inquiries, please have your order number ready. This helps us locate your information quickly and provide you with the best possible support.

Thank you for choosing us. We appreciate your trust and look forward to supporting your business journey.